Shopware Support & Maintenance Contracts
Support & Service
Service Starter
- Response time 2-3 working days*
- 5 hours developer quota
- Discount on hourly rate
- Shopware 5 & 6
- Ticket system
- Azure Monitoring
- Project room
- Phone & Chat
- Emergency contact
- Holidays & Weekends
Service Advanced
- Response time 8-12 hours*
- 10 hours developer quota
- 5% discount on hourly rate
- Shopware 5 & 6
- Ticket system
- Azure Monitoring
- Project room
- Phone & Chat
- Emergency contact
- Holidays & Weekends
Service Professional
- Response time 2-5 hours*
- 20 hours developer quota
- 10% discount on hourly rate
- Shopware 5 & 6
- Ticket system
- Azure Monitoring
- Project room
- Phone & Chat
- Emergency contact
- Holidays & Weekends**
** Holiday & weekend assignments are charged at a separate hourly rate
Project Room
Get actively involved in your project from the start! With the project room, you have access to all tasks, can chat with developers, securely share files, and assign new tasks.
Be a part of the team!
- Quick information exchange
- Easy data sharing
- Chat functions
Ticket System
Not just ordinary 1st-level support - you have a problem? We'll solve it! Whether you have a common issue or want to extend your shop with a feature, our support team is there for all your concerns.
If we can't solve more complex problems within an hour, we'll inform you in advance about the estimated effort.
- Response times and SLAs
- Precise allocation of time recording and tickets
- Transparency
- Full cost control
Azure Monitoring
Your shop is pinged and checked every few minutes. This means we are the first to be informed as soon as something is amiss. Whether it's an expired SSL certificate, the shop being down, or individually defined check-out tests. Every alert automatically creates a ticket and is treated as a priority.
- Uptime Monitoring
- Autom. Email Alerts
- SSL Tracking
- Worldwide Availability Tests
- and much more
Sergej Riewe
Do you want to learn more about Shopware?