Efficiency and Quality
With clearly structured processes and a 100% focus on Shopware, we deliver fast, high-quality results. Benefit from our specialized expertise and the efficiency we've developed specifically for Shopware projects.
Shopware Support
As a specialized Shopware partner, we offer professional support that’s by your side at every stage of your project.
Whether you need quick help with day-to-day operations or a long-term strategy for further developing your shop – our experienced team ensures you receive the best possible support.
- Fully specialized in Shopware
- Fast response times
- Certified developers and in-house team
- Proactive maintenance and updates
Tailored Support
for Your Shopware Store
Experience
Since the first release of Shopware 6 in 2020, we’ve been implementing Shopware projects with deep expertise and extensive experience. Rely on our in-depth understanding of the platform and its evolution.
Focus on Added Value
Our goal is to create measurable added value for your business – by analyzing challenges, developing innovative solutions, and optimizing processes. This results in improvements that sustainably boost your business performance.
Expert Team
Benefit from our interdisciplinary team of experienced developers, certified Shopware experts, and skilled online marketing consultants – a team that drives your projects forward effectively.
We Think Strategically
We always consider the bigger picture. We critically evaluate new ideas and approaches to find the best possible solution for your project.
Guaranteed Capacity
With our flexible support packages, we offer planning reliability and guaranteed capacity – far beyond standard first-level support. You can be sure that your project receives the attention it deserves.
Regular Updates
Through regular updates and proactive monitoring, we ensure the security and stability of your system. This keeps your shop fully functional and well-prepared for future requirements.
Transparency
We value full transparency: with detailed reporting and insights into our systems, we make sure you’re always informed. This creates a trusting collaboration at eye level.
Choose Your
Individual Support Plan
Starter
- Moderate response time*
- Developer quota included
- Hourly rate discount
- Shopware 5 & 6
- Ticket system
- Azure monitoring
- Project workspace
- Phone & chat
- Emergency contact
- Holidays & weekends
Advanced
- Fast response time*
- Developer quota included
- 5% discount on hourly rate
- Shopware 5 & 6
- Ticket system
- Azure monitoring
- Project workspace
- Phone & chat
- Emergency contact
- Holidays & weekends
Professional
- Very fast response time*
- Developer quota included
- 10% discount on hourly rate
- Shopware 5 & 6
- Ticket system
- Azure monitoring
- Project workspace
- Phone & chat
- Emergency contact
- Holidays & weekends**
* Time until first response
** Holiday & weekend support is billed at a separate hourly rate
** Holiday & weekend support is billed at a separate hourly rate
Your Digital Project Workspace
Be actively involved in every project phase and keep full oversight at all times. In your project workspace, you’ll have access to all project details and tasks whenever you need. Communicate directly with developers via chat, share files securely, and assign new tasks with ease.
The project workspace makes you part of the team and lets you actively contribute to the project’s success.
- Efficient exchange of all project details
- Secure and easy file sharing
- Direct communication via integrated project chat
Ticket System
High-quality support that goes beyond traditional first-level assistance. Whether it's a technical challenge or a functional adjustment – our support team is here to help. We assist you with everyday issues as well as custom extensions and adjustments to your shop.
If resolving a complex request takes more than one hour, we will inform you in advance about the estimated effort and next steps.
- Reliable response times thanks to defined SLAs
- Precise time tracking and clear ticket assignment
- Full transparency across all support processes
- Complete control over your support costs
Azure Monitoring
Our monitoring system regularly checks your shop for availability and functionality. This allows us to detect issues early and take immediate action to prevent downtime. Whether it's SSL certificates, shop availability, or custom checkout tests – our system automatically detects critical problems. Each alert automatically creates a ticket that is prioritized and processed immediately.
- Continuous uptime monitoring
- Automatic email notifications in case of outages
- SSL certificate tracking
- Availability tests from globally distributed locations
- Customizable checks for specific requirements
Custom Test Plans
For every support client, we create a custom test plan using Qase – tailored precisely to your shop’s requirements. During system updates, we carry out targeted tests based on this plan to ensure that all features run smoothly. After testing, you receive a detailed report that gives you full transparency on the status and quality of your system.
- Individually created test plans using Qase
- Targeted testing during every system update
- Detailed reporting for maximum transparency
- Ensures the functionality of all shop areas
